At Captain, we make sure your premium fashion pieces are delivered safely and on time — straight to your doorstep, anywhere in Bangladesh. Partnering with Pathao and Steadfast Courier Service, we bring elegance and reliability together in every delivery.

Delivery Coverage

• Whether you are in Dhaka city or outside districts, CAPTAIN will reach you through our trusted courier partners.

Delivery Time

• Inside Dhaka City: Estimated delivery within 1–2 days.

• Outside Dhaka City: Estimated delivery within 2–3 days.

(Delivery time may vary slightly during weekends, holidays, or special campaigns.)

Delivery Charge

• Inside Dhaka City: Tk 80
• Outside Dhaka City: Tk 150
(Final charges may vary depending on courier policies.)

Order Confirmation & Tracking

Cash On Delivery (COD)

• We offer Cash on Delivery (COD) across Bangladesh.
• Customers may only refuse or return the parcel at the time of delivery, in front of the delivery person.

Our Commitment

Every CAPTAIN product is handled with care — from fabric to finishing, and finally, to delivery. With Pathao and Steadfast, we ensure your order reaches you securely, on time, and in true CAPTAIN style.

Exchange Policy

• Request within 3 days of delivery

• Allowed for size issues, color or product change

• Item must be unused & with original tags

• Delivery charge applies for exchange

No Refunds

• No refunds after purchase is accepted

• Please check product details & sizes before order

Return at Delivery

• Items can only be returned at delivery, in front of courier personnel

• Customer must pay delivery charge for return parcel.

• Once accepted, parcels cannot be returned later. (Exchange possible)

Non-Exchangeable

• Innerwear / undergarments

• Customized or limited-edition items

How to Exchange

1. Contact Customer Support within 3 days

2. Provide order number & request

3. Our team will arrange the exchange delivery

   CAPTAIN Promise: Always check your parcel in front of delivery personnel.